The Surveyor Hub

conduct

087 The New RICS Rules of Conduct

Christine O’Rourke is Head of Conduct Standards at RICS supporting surveyors by producing standards and guidance on professional conduct including the Rules of Conduct. She has worked in complaint handling roles in a number of organisations including RICS, other professional bodies, and the Pensions Ombudsman. RICS Regulation is Not a Council of Perfection As part …

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neil hewitt

086 Setting the Boundaries for Your Surveying Services with Neil Hewitt

Neil Hewitt is a residential surveyor specialising in older period properties, in particular local Suffolk timber frame and thatched houses. Neil has come into surveying by what may be seen as a non-conventional route, but he sees this experience of life as a huge benefit when dealing with the public. Being a Self-Employed Residential Surveyor …

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phil parnham

085 Seeing the Bigger Picture in Surveying with Phil Parnham

Phil Parnham is a Chartered Building Surveyor with expertise in the diagnosis of defects in residential properties. Phil has many years of experience in the social housing, higher education, and residential sectors. He has developed a range of training services for residential practitioners of all types. Better Ways of Connecting with Surveyors Phil reminisces about …

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investigating complaints

069 Investigating Complaints with Suki Gill at RICS

Suki Kaur Gill is the Head of Investigations at RICS. She is responsible for enabling RICS to meet its obligations to deliver effective self-regulation by delivering high quality, transparent and robust regulatory complaints investigations. She is also responsible for making sure decisions are made in compliance with RICS’ regulatory framework. Investigating Complaints: The Process Suki …

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